Privacy Policy

This Privacy Policy applies to the Wise Auction website, account registration flows, auction participation features, inspection-related pages, wishlists, support interactions, and any related digital services we operate.

By using Wise Auction, you acknowledge that we may process your information as described here so we can operate the platform, protect users, and improve the experience.

We collect information you provide directly, such as your name, email address, phone or WhatsApp number, password credentials, marketing preferences, and any profile or support details you choose to share.

We also collect activity and service data connected to your use of the platform, including account verification status, wishlist activity, bidding or registration details, support messages, inspection-related requests, and information needed to complete a transaction or respond to a question.

• Account and profile information such as name, email address, phone number, and verification details.
• Authentication data when you sign in directly or through third-party providers such as Google or Facebook.
• Usage data such as IP address, browser type, device information, pages visited, timestamps, and general interaction patterns.
• Communications you send to Wise Auction, including support inquiries and information shared during auction, payment, or inspection coordination.

We use collected information to create and manage accounts, authenticate users, register bidders, maintain wishlists, deliver inspection and auction features, respond to support requests, and send important service messages.

We may also use information to improve site performance, understand how features are used, detect abuse or fraud, enforce platform rules, and send marketing communications where you have asked to receive them or where allowed by law.

We do not sell your personal information. We may share information with service providers and partners who help us operate the platform, such as hosting, analytics, authentication, messaging, customer support, and payment or operational vendors.

We may disclose information when required to comply with law, enforce our terms, investigate misuse, protect users or Wise Auction, or support a business transfer such as a merger, reorganization, or asset sale.

• With trusted service providers acting on our behalf under appropriate confidentiality and security obligations.
• With auction, support, inspection, or payment stakeholders when needed to complete a legitimate user-requested action.
• With legal, regulatory, or law-enforcement authorities when disclosure is required or reasonably necessary.

Wise Auction may use cookies, local storage, pixels, and similar technologies to keep you signed in, remember preferences, measure traffic, improve reliability, and understand how the site performs.

You can control certain cookie behaviors through your browser settings, but disabling some technologies may affect how parts of the platform work.

We retain information for as long as reasonably necessary to provide services, maintain account history, meet legal or operational obligations, resolve disputes, and enforce our agreements.

Retention periods may vary depending on the type of data, the nature of the service used, security needs, and applicable legal requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information against unauthorized access, misuse, loss, or alteration.

No online system can be guaranteed to be completely secure, so you should also protect your password, devices, and account access details and contact us promptly if you suspect unauthorized activity.

You may update certain account details through available account tools or by contacting us. You may also opt out of marketing emails using the unsubscribe option in those messages or by reaching out to support.

Depending on applicable law, you may request access to, correction of, or deletion of personal information, subject to verification and any legal or operational limits that apply to the request.

Wise Auction is intended for users who are at least 18 years old and legally able to participate in auction-related activities. We do not knowingly design the service for children or intentionally collect personal information from them.

We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or operational practices. The updated version will be posted on this page with a revised effective date.

Continued use of Wise Auction after an update means the revised policy will apply from the date it becomes effective.